Welcome to Legally Logistics, a digital logistics aggregation service operated by 247 Tech & Infrastructures Limited (“Company”, “we”, “our”, or “us”), a company duly incorporated and existing under the laws of the Federal Republic of Nigeria. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you”, “User”, or “your”) and the Company, governing your access to and use of the Legally Logistics website located at https://logistics.legallyng.com/ (“Website”), the Legally Logistics mobile application available on official app stores (“App”), and any related services, features, tools, or applications made available through our platform (collectively, the “Platform”).
By accessing, registering for, or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms, together with any additional terms, conditions, or policies referenced herein, including but not limited to our Privacy Policy, which governs our collection and use of your personal data. If you do not agree to these Terms, you must not access or use the Platform or any of its services.
The Platform is designed to provide Users, including but not limited to senders, receivers, buyers on the Legally Marketplace, drivers, riders, parcel shops, depots, and ordinary app users with access to parcel delivery, storage, last-mile delivery, return logistics, and related services. The Platform may also be integrated with third-party e-commerce companies through an Application Programming Interface (API).
You acknowledge that the Company operates solely as an aggregator and facilitator of logistics services, connecting Users with independent drivers, riders, parcel shops, depots, and other service providers (collectively, “Logistics Partners”). The Company does not itself own, operate, or control the Logistics Partners, and except as expressly stated herein, assumes no responsibility for the actions, omissions, or performance of any Logistics Partner.
These Terms apply to all Users of the Platform, including senders, receivers, marketplace buyers, and any person or entity accessing or using the Platform in any manner whatsoever.
By continuing to use the Platform, you represent and warrant that you are at least 18 years old or the age of legal majority in your jurisdiction, and you have the legal capacity to enter into binding contracts under Nigerian law.
1. DEFINITIONS
1.1. For the purposes of these Terms, the following definitions shall apply:
1.1.1. “Account” means the digital profile created by a User on the Platform, containing personal details, contact information, and service history, and used to access and utilize the services provided on the Platform.
1.1.2. “App” means the Legally Logistics mobile application available for download on official app stores, through which Users may access the Platform.
1.1.3. “Company” means 247 Tech & Infrastructures Limited, the operator of Legally Logistics, duly incorporated under the laws of the Federal Republic of Nigeria.
1.1.4. “Depot” means a designated facility or location authorized by the Company where parcels may be received, stored, sorted, or dispatched as part of the logistics process.
1.1.5. “Driver” or “Rider” means an independent contractor engaged through the Platform to transport parcels from the sender to the receiver, or between depots and parcel shops, using any mode of authorized transport.
1.1.6. “Item” or “Parcel” means any package, product, or material tendered for delivery through the Platform, excluding prohibited or restricted items as defined under these Terms.
1.1.7. “Logistics Partners” means collectively the drivers, riders, parcel shops, depots, and other independent service providers connected to Users through the Platform for the purpose of fulfilling delivery and related logistics services.
1.1.8. “Marketplace” means the e-commerce platform known as the Legally Marketplace, integrated with the Platform, through which Users may buy or sell goods and request logistics services for purchased items.
1.1.9. “Order” or “Booking” means a confirmed request made by a User through the Platform for the collection, transportation, and delivery of an Item.
1.1.10. “Parcel Shop” means a physical location or outlet authorized by the Company where Users may drop off or collect parcels, place Orders, or access related services.
1.1.11. “Platform” means collectively the Website, App, API, and all related services, technologies, features, and functionalities operated by the Company under the Legally Logistics brand.
1.1.12. “Prohibited Items” means any Item that is illegal, unsafe, restricted by law, or otherwise disallowed under these Terms, including without limitation: explosives, toxic or infectious substances, firearms, flammable materials, illegal drugs or substances, cash, live animals, hazardous goods, and items of extreme value such as jewellery and negotiable instruments.
1.1.13. “Receiver” means the individual or entity identified by the Sender to whom an Item is addressed for delivery through the Platform.
1.1.14. “Sender” means the individual or entity who initiates an Order through the Platform for the pickup and delivery of an Item.
1.1.15. “Service(s)” means the parcel delivery, storage, last-mile delivery, return logistics, and related services offered to Users through the Platform, whether directly or via Logistics Partners.
1.1.16. “User” means any individual or entity accessing or using the Platform in any capacity, including but not limited to Senders, Receivers, Marketplace buyers, Drivers, Riders, Parcel Shops, Depots, and API users.
1.1.17. “Website” means the official Legally Logistics website, located at https://logistics.legallyng.com/.
2. ACCOUNT CREATIONS, ELIGIBILITY AND KYC
2.1. Access to and use of the Platform is limited to individuals who are at least 18 years of age or the age of majority in their jurisdiction, whichever is higher, and who have the legal capacity to enter into binding contracts under Nigerian law. By creating an Account or using the Platform, you represent and warrant that you meet these eligibility requirements.
2.2. To access and use certain Services, Users are required to register an Account on the Platform. During registration, Users shall provide accurate, current, and complete information including but not limited to:
2.2.1. Full legal name;
2.2.2. Residential or business address;
2.2.3. Valid phone number; and
2.2.4. A functioning email address.
2.3. The Company reserves the right, in compliance with applicable laws including the Money Laundering (Prevention and Prohibition) Act, 2022, and any directives of the Central Bank of Nigeria (CBN), to request additional information, including valid government-issued identification documents, for the purposes of Know Your Customer (KYC) verification, fraud prevention, and compliance with Anti-Money Laundering/Counter-Terrorism Financing (AML/CFT) obligations.
2.4. Users are responsible for ensuring that all information provided during registration and throughout use of the Platform remains true, accurate, and up-to-date. The Company shall not be liable for any delay, loss, or failure in service caused by inaccurate, incomplete, or outdated information supplied by a User.
2.5. Users are solely responsible for safeguarding their login credentials and any actions taken under their Account. The Company shall not be held liable for any unauthorized use of a User’s Account. Users must immediately notify the Company of any suspected or actual unauthorized access or breach of security.
2.6. Each User may only register one Account unless expressly authorized in writing by the Company. Duplicate or fraudulent Accounts may be suspended or terminated without notice.
2.7. The Company reserves the right, at its sole discretion, to reject any registration request, suspend, or terminate an Account where it has reason to believe that:
2.7.1. The information provided is false, misleading, or incomplete;
2.7.2. The User has engaged in fraudulent, illegal, or abusive conduct; or
2.7.3. Continued access would expose the Company or its Logistics Partners to legal, regulatory, or reputational risk.
3. PLATFORM ROLE AND SCOPE OF SERVICES
3.1. The Company operates the Platform as a digital aggregator that facilitates connections between Users and independent Logistics Partners, including drivers, riders, parcel shops, and depots. Except where expressly stated, the Company does not itself own, operate, or control the transportation, storage, or delivery of Items. All logistics activities are performed by independent third parties, and the Company’s role is limited to providing the technology and infrastructure to enable such connections.
3.2. Through the Platform, Users may access the following Services:
3.2.1. Parcel Delivery – collection and transportation of Items from a Sender to a Receiver;
3.2.2. Storage – temporary storage of Items at authorized parcel shops or depots;
3.2.3. Last-Mile Delivery – delivery of Items to final destination addresses;
3.2.4. Return Logistics – retrieval and return of Items to the Sender or designated location; and
3.2.5. Marketplace Integration – provision of logistics services for purchases made via the Legally Marketplace or other e-commerce businesses integrated through the Platform’s API.
3.3. The Platform may be integrated with third-party e-commerce companies through an Application Programming Interface (API), enabling such companies and their customers to access logistics services directly through their platforms. The Company shall not be liable for any technical or operational failures arising from third-party platforms, except where such failures are directly attributable to the Company’s own systems.
3.4. The Company strives to ensure that the Platform and Services remain continuously available. However, availability may be subject to limitations, including:
3.4.1. Technical maintenance, upgrades, or repairs;
3.4.2. External factors such as network disruptions, weather conditions, traffic, strikes, or regulatory restrictions; and
3.4.3. Force majeure events as defined under Clause 9 (Service Levels, Delays and Force Majeure).
3.5. Unless expressly agreed in writing, the Company does not take custody, ownership, or title of any Item at any time. Risk in an Item remains with the Sender until delivered to the Receiver, subject to the liability provisions outlined in Clause 10 (Loss, Damage and Insurance).
3.6. The Company reserves the right to:
3.6.1. Set maximum weight, size, and value limits for Items;
3.6.2. Restrict delivery locations; and
3.6.3. Refuse or suspend Services where an Item is deemed unsafe, unlawful, or in violation of these Terms.
4. BOOKING AND FULFILMENT PROCESS
4.1. Users may place an Order through the App, Website, or at an authorized Parcel Shop. An Order shall only be deemed confirmed upon issuance of an electronic booking confirmation via the Platform.
4.2. Following are the pickup and drop-off options:
4.2.1. Users may request pickup of Items from a designated address; or
4.2.2. Deliver Items directly to an authorized Parcel Shop for processing.
4.3. At the point of pickup or drop-off, the User shall provide accurate delivery details, including the full name, address, and contact information of the intended Receiver. The Platform may generate an electronic tracking number or code as proof of handover.
4.4. Users may monitor the status of their Orders through the App, Website, or notifications. Updates may include confirmation of pickup, in-transit status, depot transfers, and delivery confirmation.
4.5. An Order shall be considered completed once the Item has been delivered to the Receiver at the specified address or designated Parcel Shop/Depot. Delivery may require proof of receipt in the form of a digital signature, One-Time Password (OTP), or other electronic confirmation method provided by the Platform.
4.6. If a delivery attempt is unsuccessful due to reasons attributable to the User or the intended Receiver (including but not limited to incorrect address, unavailability, or refusal to accept delivery), the Item may be:
4.6.1. Returned at the User’s expense; or
4.6.2. Retained at the nearest Parcel Shop or Depot for a limited storage period, after which additional storage charges may apply.
4.7. Once an Order is confirmed, it cannot be modified or cancelled by the User, in accordance with Clause 8 (Cancellations, Rescheduling, Refunds and Chargebacks).
4.8. The Company reserves the right to decline or cancel any Order, without liability, where:
4.8.1. The Item is a Prohibited Item under Clause 6;
4.8.2. The User has provided false, misleading, or incomplete information; or
4.8.3. Fulfilling the Order would expose the Company or Logistics Partners to legal, regulatory, or security risks.
5. PACKAGING AND LABELLING
5.1. Any User who tenders an Item for delivery through the Platform is responsible for ensuring that the Item is adequately and securely packaged in accordance with standard industry practices, so as to prevent damage to the Item itself, other parcels, equipment, or persons during handling and transportation.
5.2. Each Item must be clearly labelled with accurate and complete delivery information, including:
5.2.1. Full name, address, and contact details of the intended Receiver; and
5.2.2. Any Order or tracking reference number generated by the Platform.
5.3. The Company and its Logistics Partners reserve the right, but not the obligation, to inspect or verify the packaging and labelling of any Item to ensure compliance with these Terms and applicable regulations. Such inspection shall not relieve the User of their responsibility under this Clause.
5.4. Where Items are found to be inadequately packaged or improperly labelled, the Company may refuse to accept the Item, suspend the related Order, or require corrective action before delivery proceeds.
6. PROHIBITED AND RESTRICTED ITEMS
6.1. The following categories of Items are strictly prohibited from being transported, stored, or otherwise handled through the Platform:
6.1.1. Explosives, fireworks, and other pyrotechnic materials;
6.1.2. Toxic, hazardous, or infectious substances;
6.1.3. Firearms, ammunition, or weapons of any kind;
6.1.4. Flammable or corrosive materials;
6.1.5. Illegal drugs, narcotics, or controlled substances;
6.1.6. Cash, negotiable instruments, or other monetary equivalents;
6.1.7. Live animals or perishable goods that require special handling;
6.1.8. Jewellery, precious metals, gemstones, or other high-value items; and
6.1.9. Any Item whose possession, transport, or delivery is prohibited under the laws of Nigeria or any applicable international regulation.
6.2. Certain Items may be accepted only under specific conditions, permits, or prior approvals, including but not limited to:
6.2.1. Medical supplies, pharmaceuticals, or health-related products;
6.2.2. Electronic devices containing lithium batteries;
6.2.3. Alcoholic beverages; and
6.2.4. Items subject to customs clearance or regulatory restrictions.
6.3. All Users are responsible for ensuring that any Item tendered for delivery complies with the restrictions set out in this Clause. The Company reserves the right to request disclosure of contents or supporting documentation to verify compliance.
6.4. The Company and its Logistics Partners reserve the right, at their sole discretion, to:
6.4.1. Inspect any Item suspected to be in violation of this Clause;
6.4.2. Refuse acceptance of any Item deemed prohibited, restricted without approval, unsafe, or unlawful; and
6.4.3. Notify relevant regulatory authorities where legally required.
6.5. Where a User tenders a Prohibited or Restricted Item in violation of this Clause:
6.5.1. The Company may suspend or terminate the User’s Account in accordance with Clause 18 (Suspension and Termination of Accounts);
6.5.2. The Item may be confiscated, destroyed, or handed over to authorities without compensation; and
6.5.3. The User shall bear all resulting losses, liabilities, fines, penalties, or expenses incurred by the Company or its Logistics Partners.
7. FEES, PAYMENTS, TAXES AND SURCHARGES
7.1. Users agree to pay all applicable service fees, delivery charges, and administrative costs associated with each Order as displayed on the Platform at the time of booking. The amount payable may vary depending on the nature of the Service, distance, weight, size of the Item, and any additional features or insurance selected.
7.2. All payments shall be made through the secure payment channels integrated within the Platform, including but not limited to bank transfers, debit/credit cards, mobile money, and other payment solutions authorized by the Central Bank of Nigeria (CBN).
7.3. All fees and charges on the Platform shall be quoted in Nigerian Naira (₦) unless otherwise specified. Where payment is made in another currency, conversion rates and bank charges may apply.
7.4. Users are solely responsible for any taxes, levies, or duties imposed by applicable laws in Nigeria or the country of delivery. The Company may collect and remit applicable taxes on behalf of Users or Logistics Partners where required by law, including obligations under the Federal Competition and Consumer Protection Act, 2018 and other relevant tax legislation.
7.5. Where Orders are placed through the Legally Marketplace or via integrated third-party e-commerce platforms through the API, additional service fees, handling fees, or escrow-related charges may apply, as displayed at the time of booking.
7.6. The Company reserves the right to apply surcharges under specific circumstances, including but not limited to:
7.6.1. Fuel surcharges due to fluctuations in fuel prices;
7.6.2. Special handling or priority delivery requests; and
7.6.3. Storage charges for uncollected Items retained at Parcel Shops or Depots beyond the permitted period.
7.7. Except as expressly provided under Clause 8 (Cancellations, Rescheduling, Refunds and Chargebacks), service fees and surcharges are non-refundable once an Order is confirmed.
7.8. Failure to make payment for Services or applicable charges may result in suspension or termination of the User’s Account in accordance with Clause 18 (Suspension and Termination of Accounts), and the Company reserves the right to pursue recovery of unpaid amounts through legal means permissible under Nigerian law.
8. CANCELLATIONS, RESCHEDULING, REFUNDS AND CHARGEBACKS
8.1. Once an Order has been confirmed on the Platform pursuant to Clause 4.1, the User shall not be entitled to cancel, modify, or amend such Order. The details (including Item description, delivery address, and Receiver’s information) are final upon confirmation.
8.2. The Company, in its sole discretion, reserves the right to cancel or refuse an Order at any time where:
8.2.1. The Item constitutes a Prohibited or Restricted Item under Clause 6;
8.2.2. The User provides false, misleading, or incomplete delivery information;
8.2.3. The User breaches these Terms or any applicable laws, including the Federal Competition and Consumer Protection Act, 2018; or
8.2.4. Fulfilling the Order would pose legal, regulatory, operational, or security risks.
8.3. Where an Order is cancelled or delivery cannot be fulfilled due to reasons attributable to the Company or its Logistics Partners, the User may be entitled to a refund, subject to the following:
8.3.1. Refunds shall be limited to the value of the service fee and, where applicable, the declared value of the Item up to the compensation limits specified in Clause 10 (Loss, Damage and Insurance);
8.3.2. Refunds shall not cover any indirect, consequential, or incidental losses;
8.3.3. Refunds will be processed within 15 business days of approval, subject to banking or payment provider timelines.
8.4. Where an Order fails, is delayed, or cannot be completed due to reasons attributable to the User or Receiver, including but not limited to incorrect addresses, failure to provide accurate contact details, refusal to accept delivery, or failure to collect an Item from a Parcel Shop or Depot within the prescribed time, the User shall not be entitled to a refund of service fees or surcharges.
8.5. Users agree not to initiate chargebacks or reverse payments without first notifying the Company and allowing the Company a reasonable opportunity to investigate and resolve the issue. Unauthorised chargebacks may result in suspension or termination of the User’s Account in accordance with Clause 18 (Suspension and Termination of Accounts).
8.6. All disputes relating to cancellations, refunds, or chargebacks shall be addressed in accordance with the dispute resolution procedures set out in Clause 21 (Governing Law and Dispute Resolution).
9. SERVICE LEVELS, DELAYS AND FORCE MAJEURE
9.1. The Company shall use reasonable efforts to ensure that the Services are provided in a timely, reliable, and professional manner. Estimated pickup and delivery times displayed on the Platform are indicative only and do not constitute a guarantee.
9.2. While the Company and its Logistics Partners will take all reasonable steps to meet estimated timelines, actual delivery times may vary due to factors outside the Company’s control. The Company shall not be liable for any delays caused by such factors, except where otherwise provided under Clause 10 (Loss, Damage and Insurance).
9.3. By using the Platform, Users acknowledge and accept that delivery times may be affected by external circumstances, including but not limited to traffic conditions, security incidents, vehicle breakdowns, accidents, or capacity limitations.
9.4. The Company and its Logistics Partners shall not be held liable or responsible for any failure or delay in performance caused by events beyond their reasonable control, including but not limited to:
9.4.1. Natural disasters (such as floods, storms, earthquakes, or fires);
9.4.2. Acts of war, terrorism, or civil unrest;
9.4.3. Strikes, lockouts, or other industrial disputes;
9.4.4. Government actions, embargoes, or regulatory restrictions;
9.4.5. Network outages, cyberattacks, or technological disruptions; and
9.4.6. Any other circumstance outside the Company’s reasonable control.
9.5. During the existence of a force majeure event:
9.5.1. The obligations of the Company and Logistics Partners shall be suspended to the extent affected by such event;
9.5.2. The Company shall make all reasonable efforts to resume Services as soon as practicable; and
9.5.3. Users shall remain responsible for any outstanding fees or charges incurred prior to the occurrence of the force majeure event.
10. LOSS, DAMAGE AND INSURANCE
10.1. Except where otherwise expressly stated in these Terms, the risk of loss or damage to any Item remains with the User who places the Order until the Item has been delivered and duly accepted by the intended Receiver in accordance with Clause 4.5. Upon delivery, the risk transfers to the Receiver.
10.2. Where an Item is lost, misplaced, or damaged during transit and such loss or damage is proven to be directly attributable to the negligence or wilful misconduct of the Company or its Logistics Partners:
10.2.1. Compensation for Standard Delivery Services shall be limited to a maximum of ₦10,000 (Ten Thousand Nigerian Naira) per Item;
10.2.2. Compensation for Tracked Delivery Services shall be limited to ₦20,000 (Twenty Thousand Nigerian Naira) per Item, or such higher limit as may be expressly stated at the time of booking; and
10.2.3. In both cases, Users shall also be entitled to a refund of the postage or delivery fee paid for the affected Order.
10.3. Users may elect to purchase additional insurance coverage through the Platform at the time of placing an Order, subject to availability and applicable charges. The scope, limits, and terms of such insurance shall be as specified in the relevant insurance policy provided by the partnering insurer.
10.4. The Company and its Logistics Partners shall not be liable for any loss, damage, delay, or deterioration of Items caused by, arising from, or attributable to:
10.4.1. The shipment of Prohibited or Restricted Items in breach of Clause 6;
10.4.2. Inadequate, insufficient, or improper packaging or labelling by the User;
10.4.3. Inherent defects, fragility, or natural characteristics of the Item (e.g., perishability, leakage, evaporation, rust, corrosion, or electrical/technical fault);
10.4.4. Force majeure events under Clause 9.4;
10.4.5. Delays, loss, or damage resulting from customs inspections, regulatory seizures, or other governmental actions; or
10.4.6. Indirect, incidental, or consequential damages, including but not limited to loss of profit, business opportunity, goodwill, or anticipated savings.
10.5. Following shall be the claims procedure:
10.5.1. Any claim for loss or damage to an Item must be reported through the Platform within 15 business days from the date of delivery (or from the scheduled delivery date in the case of non-delivery).
10.5.2. The User must provide supporting documentation, including but not limited to proof of Order, proof of value of the Item, and evidence of damage or loss.
10.5.3. The Company reserves the right to investigate and verify any claim and may require additional information before processing.
10.6. Approved claims shall be processed in accordance with the applicable compensation limits set out in Clause 10.2 and any insurance purchased under Clause 10.3. All disputes relating to claims shall be resolved in accordance with Clause 21 (Governing Law and Dispute Resolution).
11. USER CONDUCT AND ACCEPTABLE USE
11.1. Users shall only use the Platform and Services for lawful purposes and in compliance with all applicable laws and regulations of the Federal Republic of Nigeria, including the Federal Competition and Consumer Protection Act, 2018, the Cybercrimes (Prohibition, Prevention, etc.) Act, 2015 (as amended), and any other relevant legislation.
11.2. In using the Platform, Users shall not:
11.2.1. Submit, ship, or attempt to ship any Item that is prohibited under Clause 6;
11.2.2. Provide false, misleading, or incomplete information when creating an Account, placing an Order, or communicating with the Company or Logistics Partners;
11.2.3. Engage in fraudulent activities, identity theft, or misuse of payment instruments;
11.2.4. Interfere with or disrupt the proper functioning of the Platform, including by introducing viruses, malware, bots, or other harmful technologies;
11.2.5. Copy, modify, reverse engineer, decompile, or attempt to extract the source code of the Platform;
11.2.6. Use the Platform for unsolicited marketing, spam, or unlawful communications;
11.2.7. Harass, abuse, threaten, or otherwise cause nuisance to the Company’s staff, Logistics Partners, or other Users; or
11.2.8. Infringe upon the intellectual property or privacy rights of the Company, Logistics Partners, or any third party.
11.3. The Company reserves the right to monitor use of the Platform to ensure compliance with these Terms. Where violations are identified, the Company may:
11.3.1. Issue warnings or notifications;
11.3.2. Suspend or terminate the User’s Account in accordance with Clause 18 (Suspension and Termination of Accounts);
11.3.3. Report suspected unlawful activity to law enforcement or regulatory authorities; and
11.3.4. Take legal action to protect its rights and interests.
11.4. Users are solely responsible for any content, information, or materials they upload, transmit, or provide through the Platform. The Company shall not be liable for the accuracy, legality, or appropriateness of such content, provided that it reserves the right to remove or disable access to any content it reasonably believes to be unlawful, offensive, or in violation of these Terms.
12. ELECTRONIC COMMUNICATIONS AND E-SIGNATURES
12.1. By using the Platform, Users consent to receive all communications, notices, disclosures, and agreements relating to the Services electronically, whether by email, SMS, push notification, or through in-app messages.
12.2. Pursuant to Section 84 of the Evidence Act, 2011 and other applicable Nigerian laws, Users agree that all electronic records, documents, contracts, and signatures generated or accepted through the Platform shall have the same legal validity, enforceability, and evidentiary value as if they were provided in physical form.
12.3. Any notice from the Company to the User shall be deemed delivered when sent to the contact information (email, mobile number, or postal address) provided by the User during registration or as subsequently updated. It is the User’s responsibility to ensure that such contact information remains accurate and up-to-date.
12.4. Any instructions, authorisations, or confirmations provided by the User through the Platform, including by clicking “accept,” “submit,” or using an OTP, shall constitute valid and binding consent and shall have full legal effect.
12.5. The Company may maintain electronic copies of all communications, Orders, and consents as part of its business records. Such records shall, in the absence of manifest error, constitute conclusive proof of the transactions and communications between the User and the Company.
13. INTELLECTUAL PROPERTY RIGHTS
13.1. All intellectual property rights in and to the Platform, including but not limited to the Website, App, API, software, source code, databases, design, text, graphics, logos, trademarks, service marks, trade names, and all related intellectual property, whether registered or unregistered, are and shall remain the exclusive property of the Company or its licensors.
13.2. Subject to compliance with these Terms, the Company grants Users a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for the purpose of obtaining Services as intended. This licence does not convey any ownership rights, and Users shall not reproduce, distribute, sell, or create derivative works from any part of the Platform without the Company’s prior written consent.
13.3. Users shall not, whether directly or indirectly:
13.3.1. Copy, modify, adapt, translate, or create derivative works based on the Platform or its content;
13.3.2. Decompile, reverse engineer, disassemble, or attempt to derive the source code of the Platform;
13.3.3. Remove, obscure, or alter any copyright, trademark, or proprietary notices on the Platform;
13.3.4. Use any automated tools, bots, crawlers, or data-scraping technologies to access or extract information from the Platform without the Company’s prior written authorization; or
13.3.5. Use the Platform or any of its content in a manner that infringes upon the intellectual property or other proprietary rights of the Company, Logistics Partners, or third parties.
13.4. To the extent that any User submits content, materials, or information to the Platform (including but not limited to Order details, instructions, or uploaded materials), the User grants the Company a worldwide, non-exclusive, royalty-free, transferable licence to store, use, reproduce, and process such content solely for the purposes of operating, maintaining, and improving the Services.
13.5. All rights not expressly granted under these Terms are reserved by the Company. No part of these Terms shall be construed as transferring ownership of any intellectual property rights from the Company to the User.
14. THIRD PARTY SERVICES AND LINKS
14.1. The Platform may integrate or make available third-party services, including but not limited to payment processors, mapping and navigation providers, courier tracking APIs, and e-commerce partners through API integrations. Such services are provided by independent third parties and are not controlled by the Company.
14.2. Inclusion of third-party services or links on the Platform shall not be construed as an endorsement, sponsorship, or recommendation by the Company. The Company makes no representations or warranties regarding the accuracy, reliability, legality, or availability of such services or links.
14.3. Users acknowledge and agree that:
14.3.1. Their use of third-party services shall be at their sole risk;
14.3.2. They shall comply with the applicable terms and conditions, privacy policies, and rules of such third-party service providers; and
14.3.3. Any disputes, claims, or issues arising from third-party services shall be resolved directly between the User and the relevant third party.
14.4. The Company shall not be liable for any damages, losses, delays, or failures arising from third-party services, including but not limited to payment failures, mapping errors, API malfunctions, or service unavailability, except where such failures are directly attributable to the Company’s own systems or negligence.
14.5. The Platform may contain hyperlinks to external websites or resources operated by third parties. The Company does not control such websites or resources and shall not be responsible for their availability, content, or accuracy. Accessing such external sites shall be at the User’s own discretion and risk.
15. WARRANTIES, DISCLAIMER AND ALLOCATION OF RISK
15.1. While the Company shall exercise reasonable care and skill in providing access to the Platform and facilitating the Services, the Company does not warrant that the Platform or Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
15.2. The Company does not guarantee the successful completion of any Order within a specified timeframe, nor does it guarantee the safety or condition of Items during transit, except as expressly provided under Clause 10 (Loss, Damage and Insurance).
15.3. Users acknowledge that the actual transportation, storage, and handling of Items are performed by independent Logistics Partners. The Company does not control or supervise the operations of such Logistics Partners and therefore disclaims liability for their acts, omissions, negligence, or misconduct, except where expressly required under applicable Nigerian law.
15.4. By accessing and using the Platform, Users acknowledge and accept the inherent risks associated with logistics services, including but not limited to risks of delay, loss, theft, damage, or regulatory intervention, as addressed in Clauses 9 (Service Levels, Delays and Force Majeure) and 10 (Loss, Damage and Insurance).
15.5. To the fullest extent permitted under Nigerian law, the Company disclaims all implied warranties, conditions, and representations, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
15.6. Nothing in these Terms shall exclude or limit any statutory rights of Users under the Federal Competition and Consumer Protection Act, 2018 or any other applicable Nigerian law that cannot lawfully be excluded or limited.
15.7. Except as otherwise expressly provided herein, Users agree that the use of the Platform and Services is at their sole risk, and that any reliance placed on the Services or on communications facilitated through the Platform is done entirely at their own discretion.
16. LIMITATION OF LIABILITY
16.1. To the fullest extent permitted by law, the Company, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profit, revenue, goodwill, anticipated savings, or data, arising out of or in connection with the use of the Platform or Services, even where the possibility of such damages has been advised.
16.2. The aggregate liability of the Company for any claim, loss, damage, or expense arising from or relating to the provision of Services shall not exceed the lesser of:
16.2.1. The total service fees paid by the User for the specific Order giving rise to the claim; or
16.2.2. The compensation limits set out in Clause 10 (Loss, Damage and Insurance), where applicable.
16.3. The User remains responsible for:
16.3.1. Ensuring accuracy of delivery information provided at the time of booking;
16.3.2. Compliance with Clauses 5 (Packaging and Labelling) and 6 (Prohibited and Restricted Items); and
16.3.3. Any losses, damages, fines, or penalties resulting from a breach of these Terms.
16.4. Users expressly agree that the limitations and exclusions of liability set forth in this Clause reflect a fair allocation of risk between the parties, and form an essential basis of the bargain underlying these Terms.
17. INDEMNITIES
17.1. Users agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, employees, agents, and Logistics Partners from and against any and all claims, actions, demands, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
17.1.1. Any breach of these Terms by the User;
17.1.2. Any violation of applicable Nigerian or international laws, regulations, or regulatory requirements by the User;
17.1.3. The provision of false, misleading, or incomplete information by the User on the Platform;
17.1.4. The shipment or attempted shipment of any Prohibited or Restricted Item in contravention of Clause 6;
17.1.5. Damage to persons, property, or the environment caused by Items tendered by the User; or
17.1.6. Any fraudulent, negligent, or unlawful use of the Platform or Services.
17.2. The Company reserves the right, at its own cost, to assume exclusive control and defence of any matter otherwise subject to indemnification by a User. In such case, the User agrees to cooperate fully with the Company in asserting any available defences.
17.3. The indemnity obligations set forth in this Clause shall survive the suspension or termination of the User’s Account and shall remain enforceable notwithstanding the cessation of the User’s use of the Platform.
18. SUSPENSION AND TERMINATION OF ACCOUNTS
18.1. The Company may, at its sole discretion, suspend a User’s Account temporarily where it has reason to believe that:
18.1.1. The User has violated any provision of these Terms;
18.1.2. The User has provided false, inaccurate, or incomplete information during registration or use of the Platform;
18.1.3. The User is engaged in fraudulent, abusive, or suspicious activity;
18.1.4. Continued use of the Platform by the User would expose the Company or its Logistics Partners to legal, regulatory, or reputational risks; or
18.1.5. The User has initiated unauthorised chargebacks contrary to Clause 8.5 (Chargebacks).
18.2. The Company may terminate a User’s Account and access to the Platform, with or without notice, where:
18.2.1. The User has committed a material breach of these Terms;
18.2.2. The User has engaged in conduct amounting to fraud, criminal activity, or wilful misconduct;
18.2.3. The User has repeatedly violated these Terms after warnings or suspensions; or
18.2.4. Termination is required by law, regulation, or order of a competent authority.
18.3. Users may terminate their Account at any time by submitting a written request to the Company or through the account deactivation function (where available). Termination shall not relieve the User of any obligations or liabilities accrued prior to such termination.
18.4. Upon suspension or termination:
18.4.1. The User shall immediately cease use of the Platform and Services;
18.4.2. Any outstanding Orders may be cancelled at the Company’s discretion, subject to Clause 8 (Cancellations, Rescheduling, Refunds and Chargebacks);
18.4.3. The Company may retain records of the User’s activity as required by law or for legitimate business purposes; and
18.4.4. All rights and licences granted to the User under these Terms shall immediately cease.
18.5. Termination of a User’s Account shall not affect the survival of provisions which, by their nature, are intended to continue beyond termination, including but not limited to Clauses 10 (Loss, Damage and Insurance), 16 (Limitation of Liability), 17 (Indemnities), and 21 (Governing Law and Dispute Resolution).
19. COMPLIANCE WITH LAWS AND REGULATORY AUTHORITIES
19.1. Users shall, at all times, comply with all applicable laws, regulations, and regulatory requirements of the Federal Republic of Nigeria in connection with their use of the Platform and Services, including but not limited to:
19.1.1. The Federal Competition and Consumer Protection Act, 2018;
19.1.2. The Cybercrimes (Prohibition, Prevention, etc.) Act, 2015 (as amended);
19.1.3. The Money Laundering (Prevention and Prohibition) Act, 2022;
19.1.4. The Nigeria Data Protection Act, 2023 (for Users’ personal data, subject to the Company’s Privacy Policy); and
19.1.5. All other relevant federal, state, and local laws and regulations.
19.2. The Company reserves the right to cooperate fully with law enforcement, customs, regulatory bodies, and judicial authorities in the investigation of any suspected illegal or unlawful activity. This may include disclosure of User information, records, or communications where legally required.
19.3. Users shall not use the Platform or Services in violation of applicable trade restrictions, economic sanctions, or export control laws, whether imposed by Nigeria or any other applicable jurisdiction.
19.4. The Company may, in compliance with the Money Laundering (Prevention and Prohibition) Act, 2022, require Users to undergo additional verification, provide supporting documentation, or suspend transactions that raise compliance concerns.
19.5. Failure to comply with this Clause may result in:
19.5.1. Suspension or termination of the User’s Account under Clause 18;
19.5.2. Refusal, cancellation, or confiscation of Orders; and
19.5.3. Reporting of the User to relevant law enforcement or regulatory authorities.
20. AMENDMENTS TO TERMS
20.1. The Company reserves the right, at its sole discretion, to amend, update, or modify these Terms from time to time in order to reflect changes in law, regulatory requirements, business operations, technological developments, or service offerings.
20.2. Where material changes are made, the Company shall notify Users by:
20.2.1. Posting the updated Terms on the Platform;
20.2.2. Sending email or in-app notifications to registered Users; or
20.2.3. Any other reasonable method of communication determined by the Company.
20.3. Unless otherwise stated, amendments shall take effect immediately upon publication on the Platform. Continued use of the Platform or Services after the effective date of such amendments shall constitute the User’s acceptance of the revised Terms.
20.4. Users are responsible for reviewing the Terms regularly to ensure awareness of any updates. The Company shall not be liable for any loss or claim resulting from a User’s failure to review the Terms periodically.
20.5. Amendments to these Terms shall not operate to waive or discharge any rights, obligations, or liabilities accrued prior to the effective date of such amendments.
21. GOVERNING LAW AND DISPUTE RESOLUTION
21.1. These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.
21.2. In the event of any dispute, controversy, or claim arising out of or relating to the use of the Platform or Services, Users shall first submit the matter to the Company’s Internal Dispute Resolution Team through the contact details provided under Clause 23 (Contact and Regulatory Disclosures). The Internal Dispute Resolution Team shall make reasonable efforts to resolve the matter within 30 business days of receipt.
21.3. Where a dispute cannot be resolved through the internal dispute process, the parties agree that such dispute shall be submitted exclusively to the courts of Lagos, Nigeria, which shall have jurisdiction to hear and determine the matter.
21.4. Notwithstanding Clause 21.3, the Company reserves the right to seek urgent injunctive or equitable relief before any court of competent jurisdiction in Nigeria where necessary to protect its rights or prevent irreparable harm.
21.5. Any claim or cause of action arising out of or in connection with these Terms must be commenced within 3 months from the date the cause of action arose, failing which such claim shall be permanently barred.
22. GENERAL PROVISIONS
22.1. Entire Agreement
22.1.1. These Terms, together with the Privacy Policy, the Terms and Conditions for Service Providers, and any other policies or documents expressly incorporated by reference, constitute the entire agreement between the User and the Company with respect to the use of the Platform and Services. They supersede all prior understandings, representations, or agreements, whether written or oral, relating to the subject matter herein.
22.2. Severability
22.2.1. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
22.3. No Waiver
22.3.1. The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver shall only be effective if expressly made in writing by the Company.
22.4. Assignment
22.4.1. Users shall not assign, transfer, or delegate their rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations under these Terms without restriction, provided that such assignment does not reduce the User’s rights under applicable Nigerian law.
22.5. Relationship of the Parties
22.5.1. Nothing in these Terms shall be construed as creating any partnership, joint venture, employment, or agency relationship between the Company and the User. The User acknowledges that the Company acts solely as an aggregator and facilitator of logistics services.
22.6. Headings
22.6.1. Clause headings are included for convenience only and shall not affect the interpretation of these Terms.
22.7. Survival
22.7.1. Any provisions of these Terms which, by their nature, are intended to survive termination (including but not limited to Clauses 10 (Loss, Damage and Insurance), 16 (Limitation of Liability), 17 (Indemnities), and 21 (Governing Law and Dispute Resolution)) shall remain enforceable notwithstanding termination of a User’s Account.
23. CONTACT
23.1. The Platform is operated by 247 Tech & Infrastructures Limited, duly incorporated in Nigeria. For inquiries, complaints, or support, you may contact us at:
Address: 26A Lawrence Daniel Street Ajao Estate, Lagos Nigeria
Email: info@legallyng.com